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Table 3 Patient’s rating summaries of Cancer Urgent Assessment Clinic

From: Evaluation of a new emergency department avoidance model of care, the Cancer Urgent Assessment Clinic, in response to the COVID-19 pandemic

Statement

aMean score

How would you rate the Cancer Urgent Assessment Clinic (CUAC) in terms of:

 Ease of access to the service?

4.48

 How quickly you were able to book an appointment to attend for an assessment?

4.37

 On arrival at the hospital, how quickly you were assessed and treated?

4.48

 Overall experience of the CUAC for assessment and management of cancer or treatment related concerns?

4.73

 Satisfaction of the outcome from your presentation to the CUAC?

4.66

How would you rate the CUAC clinical team in terms of:

 Their knowledge of your cancer diagnosis and treatment history?

4.63

 The attention they gave to your physical symptoms?

4.68

 Their thoroughness in treating your physical symptoms?

4.70

 The information they gave you about your illness?

4.62

 The information they gave you about your medical tests and treatment?

4.62

 Their taking your preference into account when discussing options for treatment (if different options were presented)?

4.58

 The comfort and support they gave you?

4.73

 The advice they gave you on managing your physical symptoms?

4.67

 Your confidence in their assessment and management of your cancer or treatment related concerns?

4.75

  1. a1 = poor; 2 = fair; 3 = good; 4 = very good; 5 = excellent